Taverham Vets's home page
Emergency 01603 867330
Out of hours 01603 867330
Taverham Hospital 01603 867330
Longwater Lane 01603 747344
Bure Valley 01263 733949


What we can offer to you and your pet

Taverham Vets offer an extensive range of animal treatment and diagnostic services. Our highly trained an qualified team of vets and nursing staff are able to diagnose and treat your pet in house. This page contains detailed information on some of the specific services we offer, it is by no means exhaustive and should you have any questions that are not addressed here then please give us a call and we will be happy to help.

The practice is purpose built and winner of the BVHA 2007 “best design” award.The further academic qualifications achieved by our vets are backed up by constant investment in new facilities and equipment at Taverham Vets. Taverham Vets are also proud to be the first veterinary practice in the area to offer laparoscopic procedures for routine operations such as spays.

Night Vet

Norwich Night-Vet is the only dedicated Emergency Service for pets in the Norwich area providing 24hour emergency care with a veterinary nurse and surgeon staying on site. We are available for referrals from member practices throughout the night, weekends and Bank Holidays.

Our aim is to provide a genuine A&E service for pet owners in the Norwich area

Our staff answer in-coming calls directly and straight away will arrange for the animal to be examined at the surgery. This ensures delays are kept to an absolute minimum.

Norwich Night-Vet operates from the “Taverham Vets” surgery which is prominently located opposite the entrance to Taverham Garden Centre, on Fir Covert Road in Taverham The surgery is modern and spacious with easy and safe car-parking. The building won a British Hospitals Association Design award in 2007

Effective management of medical emergencies can be demanding and complex, requiring the specialised equipment based at the surgery. Where a person suffers a heart attack or is run over they are automatically sent to hospital A&E for their specialist facilities and care. Likewise appropriate care of animal emergencies by the Norwich Night-Vet staff necessitates animals to be at the surgery. This is why attending emergencies away from the surgery is not usually in the animal’s best interests.

A vet and a Veterinary Nurse work together. By staying on-site they are readily available. They are also able to monitor in-patients effectively and provide care tailored to the individual. Since we aim to be able to deal with any emergency situation, we have an extensive range of specialist equipment. This includes two operating theatres, x-ray, ultrasound scanner and endoscopes (cameras for looking inside the body).

We have a fully equipped in-house laboratory. This enables us to perform a wide range of blood tests and obtain results within minutes, which is extremely useful in investigating acute illness.

Our Charges

Emergency cover is costly to provide and so examinations carry a surcharge. We do require settlement for all services at the time of treatment. We accept cash, cheque and credit/debit cards.

In times of emergency, pet insurance comes into its own. There is no NHS for pets, so we strongly recommend good quality pet insurance (we are however unable to accept direct payment from insurance companies).

Where your pet requires further procedures or hospitalisation, you will be provided with a full estimate

  • Norwich Night Vet has been successfully running since 2008 and is the only service of its kind in Norfolk.  We provide a dedicated veterinary emergency service covering much of the area in and around Norwich.
  • A vet and veterinary nurse experienced in emergency medicine are on-site and available 24/7 365 days a year providing “through the night” care for hospitalised inpatients as well as being available to see any new emergency cases.
  • The surgery has an extensive array of specialist equipment to facilitate emergency treatments, some of which may not be available at general practices.
  • We manage hundreds of emergencies every year and this familiarity enables us to manage cases as effectively as possible.
  • We can call on the expertise of vets with post-graduate qualifications in several disciplines


  • Why has my vet delegated emergency care to Norwich-Night Vet? Over the last 20 years the scope and sophistication of treatments available for pets have increased greatly. The nature of vets’ daily work has changed too such that the old scenario of a vet working an intensive 11-12 hour day followed by a night “on call” followed by a further long day is no longer practical for the vet nor in the best interests of their patients.
  • What care can I expect for my pet? The role of the emergency service is to provide sufficient care to get animals safely and comfortably though the emergency period until such a time that your own vet can take over. NNV effectively finishes at 8.30am Monday-Friday so we cannot provide continuity of care after this time unless the patient is unfit to travel back to your own vet.
  • Is someone watching my pet at all times? A Veterinary Surgeon and Veterinary Nurse are on-site all the time and the Norwich Night Vet staff decide upon the level of supervision needed on a case by case basis.  They will balance the needs of an individual with that of a number of other patients and the need to see further emergencies and even perform operations during the emergency period.  
  • Do you keep me and my practice informed? Yes of course. We aim to provide regular updates regarding your pet’s condition, the plan for the hours ahead and costs. Notes are sent to your practice and we often will telephone them about complex cases  
  • Is it possible for you to tell me exactly what treatment will cost? The very nature of emergency conditions are that they can be unpredictable. We can only estimate approximate costs but these have to be revised on a frequent basis.
  • Do we accept direct insurance claims? No. Unfortunately due to the NNV work being done out of normal working hours administrative problems prevent us from doing this.
  • Do you bill my own practice? No. You need to pay us by the completion of our treatment.
  • If my pet is hospitalised, what happens to my pet when NNV finishes at 8.30am? Pets either go home to their owners or are transferred back to their own practice if medically fit to travel. Exceptionally animals will stay here but are then managed by a different team of vets and nurses to NNV.
  • My vet has yet to diagnose what is wrong – are you going to? We limit our diagnostic investigations to what is appropriate for the severity and stability of the medical condition of the animal during the emergency period. Where possible we try to leave investigations to your own veterinary surgeon.
  • Is the Norwich Night-Vet service a specialist ‘referral centre’? No. Specialists are experts in just one discipline and do not tend to work in general practice. However we are confident that NNV would compare very favourably with any general practice emergency service in the country. If we feel a specialist opinion is needed in the emergency period then we would discuss referral from us with you.
  • After treatment by NNV, can I register with Taverham Vets? The Emergency Service relies on co-operation between us and the practices using NNV. We have an agreement whereby animals cannot be seen by Taverham Vets for a period of 6 months from the time of the NNV treatment.  This agreement is strictly enforced.
  • Cat clinic
  • Nurse clinics
  • Cardiology, diagnostic imaging and endoscopy
  • Dermatology
  • Endoscopy and minimally invasive surgery
  • Laparoscopic and keyhole suregy and endoscopy
  • Laparoscopic Bitch Spay
  • Soft tissue and orthopaedic surgery
  • Operations
  • Pet passport

Cat clinic

At the Norwich Cat Clinic, we are committed to providing excellent healthcare for your cat.

The clinic is for ALL cats starting from the day you bring them home, right through to their twilight years. We love cats of all shapes, sizes and temperaments and our aim is to create something really special for them.

We offer all the usual services provided by a vet PLUS that extra special bit more.

We can advise on aspects of preventive healthcare to keep your cat as HEALTHY as possible. Worm and flea control can be tailored to suit your individual cat. One size does not always fit all! Your cat’s behavioural needs are closely linked to their overall health. We have lots of helpful advice to give on how to keep your cat as HAPPY as possible.

Through our Well Cat Programme, we aim to detect early signs of disease as your cat ages. This can help to extend your cat’s healthy years and improve their quality of life.

We are offering cat-only appointment times, to create a calm waiting environment for your cat without the sights and sounds of other species. Even cats who live happily alongside dogs, may not feel comfortable with the presence of dogs not known to them (or to being examined by someone who is covered in the scent of the last dog to come in!)

We understand how much your cat means to you and how upsetting and stressful it can be when they are ill. We will LISTEN to you and support you through the process of trying to solve their problem. Cats do seem to know when they are being handled by cat people. We will handle your cat sympathetically and treat them with the dignity and humanity they deserve.

Ask about our Well Cat Programme and help us to achieve the best for your cat.

The Norwich Cat Clinic is backed up by the one of the most impressive veterinary facilities in Norfolk at the main surgery in Taverham. Radiography, Ultrasonography, in-house Laboratory, Endoscopy, Laparoscopy (“key-hole” surgery”) are all available on site. Orthopaedics, Ophthalmology, Dermatology and Cardiology cases are all seen on a 1st opinion and referral basis.

The constant investment in equipment is complemented by 8 RCVS Certificate holders ensuring excellent clinical standards. The Norwich Night Vet clinic works from the Taverham Vets building meaning that there is always a Veterinary Surgeon and Qualified Veterinary Nurse on site 24hours a day. Taverham Vets is also a Veterinary Nurse training practice.

Outside of the Norwich Cat Clinic hours, appointments are available 7 days a week at the main surgery  at normal fees for registered Taverham Clients.

Nurse clinics

Here at the Taverham Veterinary Practice we have an excellent dedicated team of Veterinary Nurses.

Appointments can be booked with a nurse for the following: Clipping claws, Stitch removal, Program flea Injection, Identichipping, Weight clinics, Diabetic clinics, Worming / Tablet administration, Sexing of small animals and Dental advice.

Cardiology, diagnostic imaging and endoscopy

Tom Robertson MA VetMB CertVDI CertVC MRCVS qualified from Cambridge Veterinary School in 2001. He completed 5 years in mixed practice before moving to Norfolk. Tom completed a RCVS certificate in Diagnostic Imaging in 2007 and a RCVS Certificate in Cardiology in 2011. Tom received the Veterinary Cardiovascular Society Prize for achieving the best overall marks in the 2011 Cardiology Certificate Examinations. Tom accepts referrals in diagnostic imaging, particularly thoracic and abdominal ultrasound. He also has special interests in cardiorespiratory medicine and endoscopy. Tom is on the VCS list of approved cardiologists for breed heart scoring (auscultation only)


Kate Pitcher BVSc CertVD CertVR MRCVS graduated from Bristol University in 1990. She holds RCVS qualifications in Dermatology and Radiology and sees referral skin problems sent to her from other local practices in addition to our own cases.

Endoscopy and minimally invasive surgery

Taverham Vets have invested in some “state of the art” endoscopic equipment.

This video endoscopy enables us to further investigate a number of areas of the body such as the stomach, the bladder, the nose and the lungs. Foreign bodies can be retrieved, biospies taken and areas visualised which are never normally accessible. It is now possible for us to diagnose more problems and offer more treatments than ever before. We also offer key-hole spays and the removal of retained testicles using a key-hole technique.

These advancements in surgery greatly benefit our patients due to quicker recovery times and fewer complications.

Laparoscopic and keyhole suregy and endoscopy

Most of us have seen TV images of surgeons operating on people using endoscopes linked up to video screen. The endoscopes make tiny entry wounds in the skin hence the term “keyhole” (or “minimally invasive”) surgery. This technique has now arrived in the veterinary world, and we are the first and only general practice in the whole region to offer it to our clients. Laparoscopy can be used to give us information about joints, the chest and abdomen, and ears and noses too! It is also now possible to spay bitches using “keyhole” techniques, which gives significant benefits over conventional surgery.

Crytorchid Dog Castrate (retained testicles)

Male dogs commonly have a testicle that does not descend into the scrotum. It is recommended that these testicles are removed to prevent the chance of testicular cancer. Previously this could involve extensive surgery but with the advent on veterinary key-hole surgery we are now able to locate the retained testicles through a tiny incision and remove them resulting in much less trauma to the patient and a quicker recovery time.

LIiver Biopsy

Laparoscopic liver biopsy has become the technique of choice to obtain a good quality liver biopsy with minimal risk.  This is a relatively minor surgical procedure which is performed under general anaesthesia. Small incisions are made in the abdomen to introduce a laparoscopic camera and biopsy forceps to remove tissue samples to be taken away for diagnosis.


Arthroscopy is a surgical procedure orthopedic surgeons use to visualise, diagnose and treat problems inside a joint. By using keyhole surgery, the surgeon can determine the amount or type of injury, and then repair or correct the problem, if it is necessary.


Endoscopic examination is used to evaluate dogs and cats that have had nasal problems, such as sneezing, discharge or bleeding. It allows the surgeon to see the nasal cavity and the back of the throat.


Bronchoscopy is used to visually inspect the airway. It can be used to diagnose abnormalities in the trachea or bronchi such as tracheal collapse and feline asthma. It can also be used to retrieve any foreign bodies that have been inhaled.


Cystoscopy is used for looking at the urethra and bladder and is performed under general anaesthesia. It requires specialised equipment, including a variety of sizes and types of endoscopes to accommodate the size and sex of the patient

Laparoscopic Bitch Spay

Bitch spays are a routine procedure involving the removal of the ovaries and in certain cases the uterus.

Taverham vets are one of the few practices in the country where this surgery can now be carried out using the latest key-hole techniques. Under general anaesthetic the abdomen is inflated with carbon dioxide and then rigid endoscopes are passed through cannulae into the abdomen. A strong fibre-optic light source and magnification give a fanstastic view of the abdominal contents.The uterus is grabbed and fixed against the abdominal wall.

A “Ligasure” is used to seal any blood vessels before sectioning of the uterus and ovarian pedicle. The ovary is then removed from the abdomen leaving two small “key-holes” to be sutured. Skin sutures are not needed. The amount of trauma to the tissues is minimal compared to the traditional approach and the recovery time is significantly better. Although all of our patients go home with post-operative analgesia, the bitches spayed laparoscopically are noticeably more comfortable straight away. The tiny wounds also mean that the risks of post-operative infections caused by licking are much reduced.

Taverham Vets now perform a large number of key hole surgeries and Veterinary Surgeons Guy Pitcher MA VetMB CertSAO, CertSAS CertVR MRCVS and Tom Robertson MA VetMB CertVDI MRCVS have recently lectured to the Eastern Counties Veterinary Society on the use of rigid endoscopy in general practice.

Soft tissue and orthopaedic surgery

Guy Pitcher MA VetMB CertVR CertSAO CertSAS MRCVS qualified from Cambridge University in 1989, after which he spent a year at Bristol University training in their surgical department. His main interest is orthopaedic surgery and Guy is one of a handful of vets in the UK who have further qualifications in orthopaedics, general surgery and radiology. Guy was awarded the British Veterinary Orthopaedic Associated Leslie Vaughan Prize in 1996. Guy regularly accepts referrals from other local vets in these disciplines and he is now developing the new exciting field of  keyhole surgery.


Taverham vets are proud of their new purpose built operating theatres.

The design incorporates a separate scrub area and two operating theatres. Strict protocols are in place to maintain sterility with all patient preparation occurring in a separate prep room prior to transfer to the theatres. Advanced soft tissue and orthopaedic surgery is performed at Taverham as well as routine procedures such as spays and castrations. All procedures are carried out to the highest of standards with the standard use of the most modern and safest anaesthetics to ensure a smooth pain free recovery for our patients.

Pet passport

This is a rough guide to the Pet Passport Scheme to travel with your pet.

The rules vary according to the countries involved so it always best to contact the Department for Environment, Food and Rural Affairs (see below) to obtain an appropriate fact sheet. The Rules The Pet Passport Scheme applies only to pet cats, ferrets and dogs including guide dogs and hearing dogs. It allows them to re-enter the UK from designated countries as long as they meet certain rules. Travel between UK and EU countried or listed non EU countries:

Step 1 – an approved Microchip.

Step 2 – vaccination against Rabies – boosters will need to be given to maintain immunity at intervals specified by your veterinary surgeon. If the pet is resident in the UK, this is currently every 3 years with the range of vaccines that we use at Taverham Vets. From January 2012 it is no longer a requirement to have a blood test to test immunity to rabies.

Step 3 – an Official EU pet passport supplied by an “Official Veterinary Surgeon”. We can provide this either on the day of the rabies vaccination or on a subsequent date.

Step 4 – wait 21 days from the date of the rabies vaccination before travel

Step 5 – Tapeworm treatment (dogs only). Before re-entry into the UK all dogs must be treated for tapeworm, administered by a vet not less than 24 hours and not more than 120 hours (1-5 days) before its scheduled arrival time in the UK. No treatment required from Finland, Ireland or Malta). Tick treatments no longer required but please contact us for advice regarding recommended prevention of tick borne diseases and heartworm.

Step 6 – arrange approved transport company on authorised route.

Travel from unlisted non-EU country to the UK: A blood test after the rabies vaccination is still required and a 3 month wait before re-entry, from the time of the blood test, applies. Individual requirements do vary so please contact DEFRA for up to date advice.

Pets traveling within the British Isles Pets resident anywhere in the United Kingdom, the Channel Islands, the Isle of Man or the Republic of Ireland, or which have first entered England under PETS, can travel freely between these countries without the need for any documentation.

Further Information

Please note that the above is intended as a guide, and clients must check with DEFRA at defra.gov.uk before travelling aborad that they are familiar with any changes in regulation that may occur.